We take every effort to present your custom made hamper box with care and love so you or your loved ones will receive a lovely pamper box gift delivered direct to the door.

Please read packaging for any food allergies

For hygiene purposes our toiletries, skincare and beauty products are non-returnable/refundable. We do not offer returns at this time for any order or unwanted/unsuitable items.

Faulty Items – Wrong Order

Should you have a problem with your order, please contact us.

To give us the best chance to put things right we will ask for photographic evidence and photos/video/images to support your claim. Once accepted we will be happy to replace/exchange damaged or faulty goods.
If you are unsure, please contact us for further information

Any paid shipping costs are non-refundable unless agreed with Customer Services

Order Cancelations And Amendments

To ensure we dispatch your order quickly, we have a 10 minute window for any order amendments that you would like to make after you place your order.
Should you wish to make any amendments to your order these changes must be requested within 10 minutes of you placing your order on the website.
Please email via the contact us form below to request an order amendment or email at pbbdirect@hotmail.com

Delivery Has Not Arrived

Please note that all delivery times are estimated and not strictly guaranteed to arrive within the indicated timeframe. Once we have fulfilled your order and handed it to Royal Mail, there can be unexpected delays with them, your parcel will always have a tracking number so please check this on “My Account” and on royal mails track and trace website

https://www3.royalmail.com/track-your-item#/

Please contact us if you need further assistance